Privacy Policy

This Privacy Policy explains how BalanceBox (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit and use the website balancebox.uk.

1. What information we collect

• Information you provide in forms (e.g. name, contact details, debt information, and any financial details you choose to share).
• Technical data (IP address, browser type, device information).
• Cookies and tracking data from analytics or advertising tools.

2. How we use your information

We use your information to:

• Assess whether you may qualify for support from regulated debt specialists.
• Enable communication with you (if you choose to proceed).
• Maintain and improve website functionality, security, and performance.
• Measure usage and analytics for website optimisation.

3. Sharing your information

With your consent, we may share your information with FCA-regulated debt advice or debt-solution providers for assessment. We do not sell your personal data to third parties for marketing purposes.

4. Cookies and tracking

We use cookies and similar technologies to improve site functionality, measure visits, and enable analytics and marketing (for example, via advertising pixels). You can disable cookies in your browser — but doing so may limit certain website features. :contentReference[oaicite:1]{index=1}

5. Data retention

We keep your data only as long as needed to provide our services or as required by law.

6. Your rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you (subject to legal and regulatory obligations).

7. Contact us

Email: support@balancebox.uk
Address: Leadfix Ltd, United Kingdom

Last updated: November 2025